Refund policy
Refund and Return Policy (Global)
Thank you for your purchase. We are committed to providing quality products and professional service. Due to the nature of local and cross-border transactions, returns and refunds are generally not accepted, except under the circumstances outlined below.
Eligible Cases
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The item received is missing or incomplete
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The item received does not match the original order (excluding minor color or specification variations)
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The item is defective or expired upon arrival
Return / Exchange Conditions
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Requests must be submitted within 7 days of receipt
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Original packaging, invoice, accessories, and promotional items must be retained
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Items that have been used, installed, modified, or damaged due to personal reasons are not eligible
Refund Policy
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Refunds are not provided as a general rule
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Refunds will only be issued if replacement or reshipment is not possible
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Approved refunds will be processed within approximately 7 business days
Important Notes
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Orders cannot be cancelled once payment has been completed
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Pre-order items are non-cancellable and non-refundable
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Customers are advised to fully understand and accept local and international shipping risks before purchase
This policy applies globally, including but not limited to Thailand, Vietnam, and Hong Kong, and may be subject to additional local regulations or payment channel requirements.
We reserve the right to amend this policy at any time without prior notice. In case of dispute, 3D NAKED EYE reserves the right of final interpretation and decision.
